Privacy Policy

1. Introduction

Welcome to BookMeProPlus. This Privacy Policy explains how Advision Plus Ltd BM ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you use our booking management platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, business details
• Booking information: appointment details, customer data, service preferences
• Payment information: processed securely through third-party payment processors
• Communication data: messages sent through our platform

2.2 Automatically Collected Information

• Usage data: how you interact with our Service
• Device information: IP address, browser type, device identifiers
• Log data: access times, pages viewed, features used

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To process bookings and manage appointments
• To send notifications, reminders, and confirmations via email and WhatsApp
• To communicate with you about your account and our services
• To improve and personalize your experience
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. WhatsApp Business API Integration

Our Service integrates with Meta's WhatsApp Business API to enable automated messaging features. When you use our WhatsApp messaging features:

• We use WhatsApp Business API to send transactional messages (booking confirmations, reminders, cancellations) on behalf of our business customers
• Message content and recipient phone numbers are transmitted to Meta in accordance with their Terms of Service and Privacy Policy
• We do not use WhatsApp for marketing purposes without explicit consent
• All WhatsApp messages are sent using approved message templates reviewed by Meta
• We store message status information (sent, delivered, read) for service improvement and customer support purposes

For more information about how Meta handles your data, please review Meta's Privacy Policy at https://www.facebook.com/privacy/explanation

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, email delivery, cloud hosting, WhatsApp Business API)
• Business Customers: With the businesses you book appointments with, as necessary to fulfill your booking requests
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: request a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data
• Right to restrict processing: limit how we use your data
• Right to data portability: receive your data in a structured format
• Right to object: object to certain types of processing
• Right to withdraw consent: withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

WhatsApp message status records are automatically deleted after 12 months of storage.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to these facilities.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

• Performance of a contract: to provide our booking services
• Legitimate interests: to improve our Service and prevent fraud
• Consent: where you have provided explicit consent
• Legal obligation: to comply with applicable laws

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights.